Return & Refund Policy
Return & Refund Policy
We want you to have a smooth and worry-free experience with Naptick.
If something isn’t right, we’re here to help.
Returns
You can request a return within 7 days of delivery.
To be eligible for a return:
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The product must be unused and in original condition
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It should be in its original packaging
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You must have proof of purchase
Non-Returnable Items
We do not accept returns for:
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Used or damaged products (not caused by us)
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Items returned without original packaging
Refunds
Once we receive and inspect your returned product, we will notify you.
If approved, your refund will be processed to your original payment method within 5–7 business days.
Replacement (if applicable)
If you receive a defective or damaged product, please contact us within 48 hours of delivery with photos or videos.
We will arrange a replacement or solution as soon as possible.
Cancellation
Orders can be cancelled within 12 hours of placing the order.
After that, the order may already be processed or shipped and cannot be cancelled.
Return Shipping
In some cases, customers may need to bear the return shipping cost unless the product is defective or incorrect.
Need Help?
If you have any issues with your order, feel free to contact us.
We’re always here to help 🙂
